The “Tenant Balance” section within the “Tenants” area allows you to access the details of the payments made by the tenant and to check their current balance.

The tenant balance takes into account the following items:

• Prepaid rents (amount indicated in the tenancy).
• Recorded rent payments (in the “Finances” section).
• Reconciliation of unpaid service charges (with a status indicating “Not Paid”).
• Tax refunds (with a “Not Paid” status).
• Expenses of the type: refund of tenant’s balance.
• Revenus of the type: “refund of tenant balance“.
• Revenus of the type: service charges refund.

Payment deferral

The tenant balance can be used in payment reports.

When recording a payment, you have the option to defer all or part of the Tenant Balance.

The “Deferring payment” option is only available when the Tenant’s account shows a Balance, whether it is positive or negative.

• If you choose to defer a Negative Balance, the amount will be added to the rent.
• If you choose to defer a Positive Balance, the amount will be deducted from the rent.