Privacy Policy

Update on: 25 April 2023

1. Purpose

1.1 This section illustrates Rentila's commitment (the "Site") to respect your privacy and to the protection of your personal information (the "Information" or the "Data") collected and used during your use of the Site as defined by our our Terms of Service (available at: https://www.rentila.co.uk/terms/ ).

1.2 This Policy has been drawn up so you can navigate Rentila and use the Site confidently. Its aim is to inform you on possible data to be collected and on its use. It also informs you of your rights on the Information collected.

2. Content posted on the Site

2.1 All personal data and pictures that you voluntarily put online (on your profile, in messages, or in your property descriptions) are not accessible to the public and cannot be collected and used by third parties.

2.2 However, if you have activated the “Public” option on the property descriptions page some information on that form (your property address, images, rent, phone, email etc.) will be visible and accessible to the public.

3. Collected Information

3.1 The Information collected and subsequently processed by the Site are those that you voluntarily disclose during the opening of your user account (the “Account”), via the registration form, at a minimum:

• Your names and surname(s),
• a valid e-mail address, which will is also your identifier (username) to access your account and our services,
• a password.

3.2 Some advanced functions of the Site may require some more information, such as:.

• Your phone number,
• your postal address,
• your bank details,
• information about your real estate properties and their equipment,
• information about your tenants,
• income and expenses.

However, you may refuse to provide this information. If you do so, the refusal may prevent access to certain services and features of the Site.

3.3 Information that are automatically collected by the Site are your IP address (your computer’s location) to which the version of your browser is associated, location of the displayed page and the request date.

3.4 In addition, navigation on the Site may lead to the automatic implementation of cookies on your computer. Cookies are small texts sent by a website to your browser that are stored on your computer. In this case, they allow our servers to identify you and thus offer you personalised information and to connect automatically to our services. They serve only to simplify the navigation and to improve the user experience of the Site.

There are several categories of cookies we use:

• Rentila cookies, used for functioning of the Site (login to your account, save your settings ...),
• Third-party cookies, audience measurement (Google),
• Third-party cookies, customer support software (Crisp).

3.5 However, you may refuse the installation of cookies on your computer by modifying the relevant settings of your Internet browser, but such refusal may prevent access to certain services on the Site.

For more information, you can visit the browser-specific help page:

• Edge
• Firefox
• Safari
• Chrome
• Opera

If you want to learn more about cookies, or how to control, disable or delete them, please visit Aboutcookies.org for detailed guidance. In addition, certain third party advertising networks, including Google, permit users to opt out of or customise preferences associated with your internet browsing. To learn more about this feature from Google, click here.

4. Purposes of the data collection

4.1 The Data identified as being mandatory in the registration form and all other forms of the Site is required for the purpose of giving you access to the features of the Site and fulfil our contractual obligations as a software service provider. We will use this information to manage and maintain our Site, to enable you to benefit from personalised features, as well as to process any report or correspondence on your part. The Data collected automatically by the Site allow us to build statistics of website visits.

4.2 The information we have about you can be used to customise promotional offers (the "Offers") that are proposed to you on Rentila in relation to your interests and profile. We are confident that these personalised Offers will help improve your experience on our site. All information used is processed in accordance with our Privacy Policy.

4.3 We may collaborate with other companies, such as website operators or advertising networks, to offer you these Offers. We do not share information with operators of other websites. In addition, our advertising partners can only access certain anonymous information about you (such as your demographic data, IP address). This information is used solely to provide you with relevant Offers. We do not share your personal information with any of these companies without your acceptance.

4.4 We do not use your email address or other personally identifiable information without your consent, whether to send advertising or marketing messages, except as part of a specific program or function that you have previously activated and can block at any stage.

4.5 However, we can use your email address without your acceptance in the following cases:

• User registration: Each new User receives an email containing a welcome message and a link to activate his account and a remember of usernames giving access, also his username (composed by his email) and his password.
• Closure of Account: in case of a request to Rentila, by the User, concerning the permanent closure or temporary deactivation of his account, an email containing a notification is sent to him by the Site to inform him of the completion of the requested transaction. Similarly, above one year of inactivation of the Account, an email containing a notification is sent to the User as per the terms of section 8 of this policy.
• Events, games and contests Rentila can send to the User emails so as to inform about games and contests or special events organised by the Site.
• Information on the Site and the services offered: Rentila can send the User emails so as to inform about the developments of the Site, give news bulletins and services notifications to which the User is subscribed to.
• Request of assistance or submission of questions/suggestions: Rentila reply by email to User who requests assistance to use the Site, modify or access to his Account.

5. Data recipients

5.1 Rentila is committed to protecting your privacy and the confidentiality of your Data. Accordingly, we undertake never to share or disclose your Data to third parties, except in the following situations:

• When compelled by a judicial authority, police authorities and generally by any administrative authority authorised by law,
• When you have given us your prior consent for the sharing of this information,
• If you violate our Terms of Service (we are able to transmit your IP address to ISPs for identification purposes - and thus obtain your possible cancellation - or if we deem it necessary given the nature of your abuse, send your IP address directly to the competent authorities).

6. Data storage security and protection

6.1 We want you to be confident when connecting to the Site, so we give a lot of importance to the security and protection of your Data and implement all necessary measures so as to reduce the risk of loss, deterioration or misuse of these data.

6.2 Thus, in order to guarantee optimal safety levels, Rentila uses the standard technology SSL (Secure Socket Layer) in 256 bits. Using the SSL protocol, one of the most effective and widely used encryption methods, ensures maximum protection of your data.

6.3 In addition, as part of this security policy, we inform you that:

• Your User account is protected by a personal password which is encrypted and stored in our database,
• A secure cookie system to prevent any tentative of cookies theft,
• Your private messages are only accessible to the administrator of the Site and can only be consulted by Rentila on your request and with your express authorisation.

6.4 Your Data is stored at a web host (OVH) and is kept for the period of time strictly necessary for the accomplishment of the purposes mentioned above. Beyond this period, they shall be kept for statistical purposes only and shall not give be used for any other purpose.

All Data is hosted in the EU, France.

OVH 
Website: https://www.ovh.com/ 
Head office: 2 rue Kellermann - 59100 Roubaix - France.
RCS Roubaix - Tourcoing 424 761 419 00045
VAT No. : FR 22 424 761 419 

6.5 We make daily backups of our system on a separate server hosted by OVH.

7. Partner sites

7.1 You may access, through the hyperlinks on the Site, Partners' sites that are not governed by these data protection provisions. You are therefore invited to carefully read the rules applicable to the use and disclosure of the information you have provided on these sites.

8. Third party API services usage disclosure

8.1 Rentila uses Google’s Application Programming Interface (API) Services to enable the user authorization feature for accessing the Rentila platform.

Rentila's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.

9. Rights to access modify and delete your data

9.1 Rentila complies with the recommendations of the European Directive 2016/679 of 27 April 2016, and repealing Directive 95/46/EC (General Data Protection Regulation) of 24 October 1995 on the protection of individuals with regard to the processing of personal data and on the free movement of such data. This Directive unifies the legal regime applicable to the processing of personal data in Europe.

9.2 Rentila complies with the European data protection laws. According to the Bulgarian Personal Data Protection Act of 21 December 2001, which entered into force on 1 January 2002, you have:

• a right of access: you can obtain the Data concerning you and check their accuracy in your account;
• a right of data portability: you can obtain your Data and export it from your account;
• a right of rectification or cancellation: in the event of inaccuracy of this information, you may rectify or delete your Data in your account;
• a right to restriction of processing: in the event of inaccuracy, unlawful processing or if the controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims, you have the right to obtain a restriction of processing;
• a right of opposition: you have the possibility to object to appearing in a file, or to refuse the communication of information concerning you to third parties.

9.3 For any additional information you would like to obtain about these protective provisions, you can contact the Bulgarian Commission for Personal Data Protection at the following address:

1 Dondukov bul.
1000 SOFIA BULGARIA
Phone : +359 2 940 2046
Fax : +359 2 940 3640
Email : kzld@government.bg
Website : https://www.cpdp.bg

9.4 You can contact our DPO:

André ROUSSARD
Avocat à la Cour
65, rue d'Anjou
75008 PARIS

9.5 In addition, we inform you that:

- You can always refuse to provide your Data on the Site, which will not prevent you from using and exploring the site. But in this case, we may be unable to provide you with certain services.

- At any time, you can update or correct your profile and e-mail address in the profile page of your Account.

10. Account Inactivity

10.1 After six months of Account inactivity it will be deactivated. However, Rentila sends you an e-mail informing you of this inactivity of your Account. After one year of inactivity, your Account will be deleted without notification.

10.2 Once your Account is deleted, you will no longer be able to access the Site's services requiring an Account, or any content you may have stored or published on those Services.

11. Updates to the Privacy Policy

11.1 Rentila may modify this Privacy Policy at any time.

11.2 All changes to the Privacy Policy will be posted on this page. If the changes are significant, Rentila shall provide you with a more substantial notice (notification by email, for example).

12. Questions, claims or suggestions

12.1 We want the utmost clarity about the confidentiality of your data. Also, for any questions, suggestions or other concerns regarding the processing of the Data or how Rentila collects and uses the Data concerning you, please do not hesitate to contact us by e-mail at the following address: contact@rentila.co.uk